Welcome to Springtime Janitorial Services. We value transparency, professionalism, and your satisfaction. Please review our company policies to understand how we operate and what you can expect when working with us.
1. Scheduling & Appointments
Appointments can be scheduled online, by phone, or by email.
We ask for at least 24 hours’ notice for any appointment changes, rescheduling, or cancellations.
If we arrive and are unable to access the property, a lockout fee may apply.
Recurring clients will be assigned consistent cleaning days and times whenever possible.
2. Cancellations & Rescheduling
Cancellations made with less than 24 hours’ notice may be subject to a $50 fee or the cost of one cleaning hour.
Excessive rescheduling or last-minute changes may affect recurring discounts or scheduling priority.
3. Payment Policy
Payment is due at the time of service, unless otherwise arranged in writing.
Accepted payment methods: cash, check, credit/debit card, or electronic payment (Zelle, Cash App, etc.).
A late payment fee of 25% may apply to invoices unpaid after 10 days.
Returned checks will incur a $35 fee.
4. Satisfaction Guarantee
Your satisfaction is our top priority.
If you’re not completely satisfied with your cleaning, please notify us within 24 hours and we’ll return to correct the issue at no additional cost.
Refunds are not offered, but re-clean services will be scheduled promptly.
5. Access to Property
Clients are responsible for providing safe and secure access to the property at the scheduled time.
If entry cannot be made, the appointment may be rescheduled and a trip fee may apply.
For commercial clients, after-hours cleaning arrangements can be made in advance.
6. Health & Safety
Our cleaners are trained to follow proper safety and sanitation protocols.
We use eco-friendly, non-toxic products unless otherwise requested.
For everyone’s safety, our team cannot handle hazardous materials, bodily fluids, or infestations.
7. Liability & Insurance
Springtime Janitorial Services is fully licensed and insured.
We take great care in handling your property, but we cannot assume responsibility for items not properly secured or pre-existing damage.
Clients are encouraged to report any damages or concerns within 24 hours of service completion.
8. Privacy Policy
We respect your privacy. Any personal or business information shared with us will be used solely for scheduling, communication, and service purposes.
We do not sell, share, or distribute client information to third parties.
9. Employee Conduct
Our cleaning professionals are background-checked, trained, and uniformed.
Smoking, eating, or personal phone use during work hours is strictly prohibited.
We ask that clients refrain from offering direct employment or side work to our staff, as this violates company policy.
10. Service Limitations
We do not move heavy furniture or clean areas that are unsafe or inaccessible.
Specialty services (e.g., carpet cleaning, pressure washing) may require separate scheduling or pricing.
Results may vary depending on surface condition, buildup, or materials used.
